Values of the company

The values of the supplying company and whether they fit the value of your charity is usually the last thing people think but makes a good starting point for establishing whether your charity would want to be associated with them. Are you ok with how they use customer data, treat their employees, their public stance on issues that matter in society and more so matter to your supporters?

Security

Encryption

Passwords

https://www.ncsc.gov.uk/collection/passwords/updating-your-approach

Data Protection

Data stored in EU UK

Usability

Costs

What is the cost model? Is it an annual fee, is it per user, etc.? These costs should be considered not only for the initial purchase but for the length of the intended use.

Replaceability

How essential will this product be to operating the charity? How easy will it be to replace if required?

Support & maintenance

Is support free or is there a cost attached? Is there a limit to how many support requests you can make